Why are Emotional Bliss intimate massagers different?

Emotional Bliss were originally inspired to create a visually beautiful collection of massagers that would appeal to all women. We now offer a range of products that incorporate all the elements of design and function that are important to women when selecting an intimate massager.

Working with sex therapist Julia Cole, Relate (UK’s most renown relationship counseling and sex therapy organisation) and the BASRT (The British Association for Sexual and Relationship Therapy), we set out to create a range of intimate massagers that not only look good but also provide users with what they want - a shape that compliments the female form, texture which is realistically soft and close to the feel of skin, and above all a product that helps a woman acheive orgasm.

Emotional Bliss products are equipped with nine vibration patterns, varying in speeds to suit your emotion. In addition, our products are rechargeable and come in a range of relaxing colours. Emotional Bliss massagers are the ONLY massagers on the market that contain an antibacterial agent. Wiping with water allows the product to become sterile and ready for use again.

How is my order dispatched?

We want to ensure service is of the highest quality for each and every one of our customers. By working with UPS and DHL we believe our customers receive a superior service that they deserve and it also ensures that products do not get lost in transit.

All UK customers are guaranteed delivery within 48 hours from when the order is placed and European orders will take no longer than 48-72 hours to be dispatched. You will receive via email your tracker reference number once your order has been dispatched.

Phone Orders

To place an order over telephone, you can contact us Monday – Friday, 8am to 10pm, Saturday and Sunday, 9am to 5-30pm. You will be given a unique order reference number. Calling from the UK : 0870 041 00 22 Calling from outside of the UK : +44 870 41 00 22


You can purchase our products through a variety of methods including switch, credit card, cheque and postal order. If paying by cheque, payment must be made to “Emotional Bliss” for the full amount as on your invoice. In order to process your order, payment must be received within 5 working days. If payment is not received within this period, the order will be deleted for security reasons. If you have any queries regarding your payment, please contact us. Payment is accepted in GB pounds (£), US ($) and Euros (€) depending on where you would like your order to be delivered.

Vouchers and Promotional Codes

If you are purchasing an Emotional Bliss product as a gift and are not sure which product to select, you have the option to buy a voucher instead. This option enables you to add a personalized message, which will appear when the voucher is used. If you have a promotional code, you can enter this when making your purchase. The discount will then be subtracted off the final amount.


We have taken every precaution to safeguard the security of your personal details, by using the industry banking standard SSL encryption for collecting and transferring credit card information and other sensitive data. We also use a software platform known as aspx enabling only the last 4 digits of your credit card, Start Date and Expiry Date to be visible to Emotional Bliss. No other person will have access to your credit card information other than you, your and our bank.

Returning Your Goods

Returns Due to Product Defect

If any item is faulty when it arrives or breaks down within a year of the purchase date, we will either replace your product or provide you with a credit note for the original purchase (excluding tax, shipping and handling).

Returns Due to Customer Dissatisfaction

If you are unhappy with your purchase for any reason, please contact us within 30 days of receipt of your order. We will either issue a credit for the cost of the item or replace it with another item of equal value. We want you to be happy with our products, so even if you bought something from us more than a year ago, we might be able to help. Simply email us and we’ll see what we can do. We will not refund any Emotional Bliss intimate massager/s if they have been used and found to be working satisfactorily. No goods delivered to you which are in accordance with the agreement and guarantees will be accepted for return by us without our prior written approval (in accordance with our returns authorization procedure) and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return you shall be liable to pay a handling charge of (25%) of the invoice price. Such goods must be returned by you to us with postage paid and in the original packaging. Goods which are in accordance with the agreement and are returned without our prior written approval may, at our absolute discretion, be returned to you or stored at your cost without prejudice to any other rights or remedies we may have. Emotionalbliss.com is not responsible for refunds or replacement shipments providing the courier tracking system confirms the delivery has been made. If the courier tracker number shows a package has been delivered, but you have not received your order, then please contact us. If a package cannot be delivered for any reason, Emotional Bliss will refund your credit card for the product purchased; courier charges will still apply.

Requesting a Return

To find out about returning a product, contact us and provide your name, your unique reference order number and brief description of the problem encountered. We will then send you instructions on how to return your package. Please note that we cannot refund or credit your account until we have received your returned order. Credit card refunds may take a month to appear on your statement. Customers are responsible for postage and packaging on all returned items. We of course never resell returned products.

The Emotional Bliss Guarantee

At Emotional Bliss we will do everything in our power to provide our customers with the highest quality of products and service. If, for any reason you are not happy with your product we will either exchange for another Emotional Bliss intimate massager or credit in full (excluding courier charge).

You can be guaranteed:

  • Our products are made from ABS and TPE which is a safe medical grade material
  • When we say quality, you can be assured that each EB intimate massager has been carefully manufactured, meeting stringent safety and quality checks before it is available for purchase.
  • Made in the UK, East Yorkshire to be exact. We follow ethical business guidelines and our fully trained team takes pride in manufacturing our high quality products.
  • CE certificated; you can be assured we comply with all the requirements of the European Union (EU) directives.
  • Environmentally friendly; we only use environmentally friendly rechargeable batteries along with 100% recyclable components.

Made in the UK

We pride ourselves on high production values ensuring your absolute satisfaction at all times. Unlike other large volume manufacturers we do not produce in China or the Far East purely because by manufacturing here in the UK we can easily maintain, control and more importantly guarantee our high levels of quality, manufacture and materials.


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